Lexli FAQs

Brand/Product

    1. Why does Lexli use a base of aloe vera in its products?
    2. Do Lexli products include parabens?
    3. Are Lexli products tested on animals?
    4. Where are Lexli products manufactured?
    5. The consistency of my jar of AloeGlyC has changed. Is it still safe to use?
    6. Is it safe to use Lexli products while pregnant or nursing?
    7. Do Lexli products expire?

Purchases/Shipping/Returns

    1. Where can I buy Lexli products?
    2. Can I purchase Lexli products outside the United States?
    3. Do you offer samples of your products?
    4. Do you offer an option to subscribe and save on Lexli products?
    5. How do I track my order?
    6. How do I cancel an order I recently placed?
    7. Can I add a promo code to an order I recently placed?
    8. I’m having trouble adding a promo code to my order.
    9. Do you offer gift cards?
    10. How long will it take to receive my order?
    11. What if my order appears to be lost?
    12. What is Route?

Customer Account

    1. How do I change my login password?
    2. How do I change the email address on my account?
    3. How do I become a Lexli VIP?
    4. How does the Lexli ALOE Rewards Loyalty Program work?

Professional Account

    1. Where can I learn more about carrying the Lexli line?

Affiliate Program

    1. Does Lexli offer an affiliate program?

Miscellaneous

    1. Do you offer a product catalog?
    2. I am interested in submitting a testimonial. Who do I contact?
    3. Who do I contact with a media inquiry?
    4. How do I request a product donation?
    5. How do I unsubscribe from Lexli emails?
    6. How do I get Lexli promo codes and discount offers?
    7. I’m having trouble ordering online. Who do I contact?

Brand/Product

Why does Lexli use a base of aloe vera in its products?

Nearly all other skin care products use a base of water in their products, an ingredient that offers no benefit to the skin. Lexli uses organic, pharmaceutical-grade aloe vera because it is clinically proven to penetrate skin tissue where it can encourage skin healing, reduce inflammation and act as an antimicrobial. You can learn more by reading a blog post we wrote on the topic: Why is Aloe Good for Skin?

 

Do Lexli products include parabens?

No. All Lexli products are paraben-free.

 

Are Lexli products tested on animals?

No. In fact, the entire Lexli line is certified by Leaping Bunny to be cruelty-free.

 

Where are Lexli products manufactured?

Lexli products are crafted in small batches in Texas.

 

The consistency of my jar of AloeGlyC has changed. Is it still safe to use?

Absolutely! As AloeGlyC ages, the consistency changes, becoming thinner and darker. This is normal and does not impact the effectiveness of the product. In fact, the product actually increases in potency as it ages. The consistency may also change when AloeGlyC is exposed to higher temperatures, such as when left in an enclosed car. To thicken the product, stir it and place in the refrigerator overnight. Stir again when you remove it. If you prefer your product maintain the thicker consistency, we advise storing it in a refrigerator.

 

Is it safe to use Lexli products while pregnant or nursing?

All Lexli products, including the acne line, are safe to use during pregnancy. However, we advise talking with your physician, as some medical professionals prefer their patients do not use products with salicylic acid (found in our acne products) or glycolic acid (found in AloeGlyC and Day Moisturizer with SPF 30) when pregnant. Therefore, it ultimately is a personal choice.

 

Do Lexli products expire?

Lexli products have a three-year shelf life, as indicated by the expiration date stamped on each product.

 

Purchases/Shipping/Returns

Where can I buy Lexli products?

Lexli products can be purchased from select licensed estheticians and physicians throughout the United States. Additionally, the full line is available here on our retail site. Lexli offers a limited product offering on Amazon.com. 

 

Can I purchase Lexli products outside the United States?

International orders may be made here on our website. We currently do not have distribution outside the United States.

 

Do you offer samples of your products?

Lexli offers travel sizes of most of our products, which provide customers with an excellent opportunity to try before committing to a larger size. These sizes are found on each product page.

 

Do you offer an option to subscribe and save on Lexli products?

We do! On each product page, you have the option of setting up "auto replenishment," which allows you to save 5% on the product while ensuring it is always in hand when you need it. 

 

How do I track my order?

You may view your orders by logging into your Lexli customer account, going to the "My Account" page and clicking the "View My Orders" button. Additionally, customers receive a confirmation email after placing an order and again when an order ships.

 

How do I cancel an order I recently placed?

To cancel an order, please contact our customer service team for assistance at customers@lexli.com or (877) 893-3417.

 

Can I add a promo code to an order I recently placed?

Promo codes can only be applied to orders the same day they are purchased. To request a promo code be applied, please contact our customer service team for assistance at customers@lexli.com or (877) 893-3417.

 

I’m having trouble adding a promo code to my order.

Please contact our customer service team who can investigate the issue. They are available via email at customers@lexli.com or by phone at (877) 893-3417.

 

Do you offer gift cards?

Yes, Lexli offers gift cards that can be mailed to you or the recipient and digital gift certificates that can be sent via email.

 

How long will it take to receive my order?

Currently, USPS is experiencing longer processing times and shipment delays. Because most Lexli orders are shipped via USPS, this issue may affect the shipping time of our customers' packages. Learn more about Lexli shipping speed at our shipping and returns page.

 

What if my order appears to be lost?

According to USPS, First-Class Mail® is expected to arrive within 1-5 business days and Priority Mail® in 1, 2 or 3 business days from the time it leaves the Lexli facility, however, these estimates are not guaranteed and, currently, USPS is experiencing delays. We advise that customers watch the tracking number included in their shipment confirmation email to determine if their package is still in transit. If it has been 14 or more business days from the date of mailing and the package tracking is no longer updating, please reach out to Lexli customer service for assistance. Please note that we offer Route package protection to ensure that your shipment is 100% covered in the event that it is lost, stolen or damaged.

 

What is Route?

Lexli has partnered with Route to offer our customers the best possible delivery experience. It is an optional package protection and tracking service that may be added to your Lexli order for just $0.98 for orders under $100 or 2% of the order total for those over $100.

Should you choose to add Route to your order at checkout, your package is 100% covered in the event that it is lost, stolen or damaged. Should something happen to your package, simply complete the Route online claim form, and your package will be quickly replaced or refunded.

Route also offers a downloadable order tracker that allows you to get shipping updates from checkout to delivery. 

 

Customer Account

How do I change my login password?

To change your password, log into your Lexli customer account and visit the "My Account" page. From there, click the "Account Details" button, where you can update your password.

 

If you have forgotten your Lexli customer account password, click the "Forgot Your Password?" button on the login page. 

 

How do I change the email address on my account?

To change the email address on your account, log into your Lexli customer account and visit the "My Account" page. From there, click the "Account Details" button, where you can update your email. 

 

How do I become a Lexli VIP?

The Lexli VIP Club offers exclusive benefits for customers who spend more than $600 in a calendar year at Lexli.com. Learn details about the Lexli VIP Club program.

 

How does the Lexli ALOE Rewards Loyalty Program work?

The Lexli ALOE Rewards program allows customers to earn points on each order and when completing various activities, which may be used for order discounts and free product. Learn details about the Lexli ALOE Rewards program.

 

Professional Account

Where can I learn more about carrying the Lexli line?

If you are a licensed skin care professional interested in offering Lexli products to your clients or patients, please visit our professional program page where you can learn preliminary details about the Lexli Professional Program. Please complete the wholesale inquiry form on that page and we will send you details about wholesale pricing, order requirements and more.

 

Affiliate Program

Does Lexli offer an affiliate program?

We do! Participation in the Lexli affiliate program allows customers and bloggers to earn a 25% commission on sales that originate from their custom URL. To learn more about the program and to register for a free affiliate account, please visit the Lexli Affiliate Program page.

 

Miscellaneous

Do you offer a product catalog?

Lexli does have a product catalog, available by request. If you are interested in having a product catalog sent to you, contact our customer service team at customers@lexli.com or (877) 893-3417.

 

I am interested in submitting a testimonial. Who do I contact?

We love hearing our customers' Lexli stories! If you are interested in submitting a testimonial that may be considered for a feature story on our blog, please contact our customer service team at customers@lexli.com or (877) 893-3417 and a member of the Lexli marketing team will contact you.

 

Who do I contact with a media inquiry?

Please contact us at customers@lexli.com or (877) 893-3417 and your inquiry will immediately be communicated to our public relations team.

 

How do I request a product donation?

Lexli believes in supporting non-profits and giving back to our communities. True to this commitment, we often provide product for auctions, non-profit groups and more. We invite you to send us an email at customers@lexli.com detailing your request and providing information about your organization or cause. A member of our public relations team will respond to you.

 

How do I unsubscribe from Lexli emails?

To unsubscribe from Lexli emails, simply click the "unsubscribe" link found at the bottom of every Lexli email. Alternately, you may send an email to our customer service team at customers@lexli.com and we will promptly remove you.

 

How do I get Lexli promo codes and discount offers?

Lexli frequently offers promo codes and discounts exclusively to our email subscribers. To ensure you're on the list, enter your email address and/or mobile phone number in the signup section, found at the bottom of every Lexli web page.

 

I’m having trouble ordering online. Who do I contact?

If you are encountering an issue with online ordering, please contact our customer service team at customers@lexli.com or (877) 893-3417. We can either help you resolve the issue or, if you prefer, we can take your order over the phone.